Pricing
Pick your plan.
All plans include a 14-day free trial. No credit card required. Cancel anytime.
Starter
€49
per month
Perfect for small stores just getting started with structured support.
- ✓500 AI-handled tickets/month
- ✓Fast AI (Haiku) for all replies
- ✓Email support channel
- ✓Live chat widget
- ✓Shopify integration
- ✓1 team member seat
- ✓Basic analytics dashboard
- ✓Email notifications at 80% usage
- AI pauses at 500 tickets. Upgrade to continue.
Most Popular
Growth
€149
per month
For growing brands that need powerful AI and full team support.
- ✓3,000 AI-handled tickets/month
- ✓Advanced AI (Sonnet) for complex tickets
- ✓Fast AI (Haiku) for standard tickets
- ✓Email + live chat channels
- ✓Shopify integration
- ✓5 team member seats
- ✓Advanced analytics & CSAT tracking
- ✓Custom AI training on your data
- ✓7-day grace period at ticket limit
- ✓Priority email support
- 7-day grace period when limit reached, then upgrade required.
Scale
€349
per month
For high-volume operations running multiple stores or brands.
- ✓Unlimited tickets (fair use)
- ✓Advanced AI (Sonnet) — priority routing
- ✓Auto-downgrade to Haiku at 80% budget
- ✓Email + live chat channels
- ✓Multi-store support
- ✓Unlimited team member seats
- ✓Advanced analytics & custom reports
- ✓Custom AI training + fine-tuning
- ✓Priority onboarding & migration
- ✓Dedicated account manager
- Fair use policy applies. No automated flooding.
What happens when you hit your ticket limit?
| Plan | At 80% limit | At 100% limit | Overage charge |
|---|---|---|---|
| Starter | ⚠ Warning email sent | AI pauses — upgrade to continue | None — hard cap |
| Growth | ⚠ Warning email sent | 7-day grace period, upgrade prompt | None — upgrade required |
| Scale | ✓ No action needed | ✓ AI continues (fair use) | None — unlimited* |
AI model comparison
| Fast AI (Haiku) | Advanced AI (Sonnet) | |
|---|---|---|
| Speed | ~1 second | ~3 seconds |
| Best for | Tracking, simple FAQs, order status | Refunds, complaints, complex issues |
| Included in | All plans | Growth & Scale only |
| Routing | Default for all tickets | Auto-routed for complex tickets |
Questions?
Check our FAQ or contact us.