Support that never sleeps.
Zedrai handles your customer tickets 24/7 — with AI that actually understands your business. Email, live chat, and ticket management in one place.
200+ businesses already on the waitlist
Features
Everything your support team needs.
Built for e-commerce and small businesses that want enterprise-grade support without the enterprise price tag.
AI Auto-Replies
Our AI agent reads every incoming ticket and replies instantly — trained on your products, policies, and tone. No scripts needed.
Email Support
Connect your support email and let Zedrai handle the inbox. Every email becomes a tracked ticket with AI-suggested responses.
Live Chat Widget
Embed a chat widget on your store in minutes. The AI handles chats instantly — escalates to a human only when truly needed.
Ticket Management
A clean, intuitive inbox for your team. Assign, tag, prioritize, and resolve tickets without switching between a dozen tools.
Analytics & Reporting
Track response times, resolution rates, CSAT scores, and top ticket categories. Know exactly how your support is performing.
Shopify Integration
Pull order data, tracking info, and customer history directly into tickets. The AI answers "where's my order?" automatically.
How it works
Live in under 10 minutes.
Connect your channels
Link your support email, Shopify store, and embed the chat widget on your site.
Train your AI agent
Upload your FAQs, return policy, and product info. Zedrai learns your brand voice in minutes.
Go live
Your AI agent starts handling tickets immediately. Monitor, adjust, and let it get smarter over time.
Scale effortlessly
Handle 10 or 10,000 tickets without hiring more staff. Zedrai grows with your business.
Pricing
Simple, transparent pricing.
No setup fees. No long-term contracts. Cancel anytime.
- ✓500 tickets/month
- ✓⚡ Fast AI (Haiku)
- ✓Email support
- ✓Live chat widget
- ✓Shopify integration
- ✓1 team member seat
- ⚠ AI pauses at 500 tickets — upgrade to continue
- –Advanced analytics
- –Custom AI training
- ✓3,000 tickets/month
- ✓🧠 Advanced AI (Sonnet)
- ✓Email support
- ✓Live chat widget
- ✓Shopify integration
- ✓5 team member seats
- ✓Advanced analytics
- ✓Custom AI training
- 7-day grace period at limit, then upgrade prompt
- ✓Unlimited tickets*
- ✓🧠 Advanced AI — Priority
- ✓Email support
- ✓Live chat widget
- ✓Multi-store support
- ✓Unlimited seats
- ✓Advanced analytics
- ✓Priority onboarding
- *Fair use applies — no bots or automated flooding
| Plan | At 80% limit | At 100% limit | Overage charge |
|---|---|---|---|
| Starter | ⚠ Warning email sent | AI pauses — upgrade to continue | None — hard cap |
| Growth | ⚠ Warning email sent | 7-day grace period, upgrade prompt | None — upgrade required |
| Scale | ✓ No action needed | ✓ AI continues (fair use) | None — unlimited* |
Social proof
Loved by store owners.
“We cut our average response time from 6 hours to under 2 minutes. Our CSAT went from 3.8 to 4.7 in the first month.”
“The Shopify integration is a game changer — the AI resolves 'where's my order' tickets completely on its own. That was 40% of our volume.”
“We replaced Gorgias with Zedrai and saved €200/month. The AI is honestly better — it actually reads the full ticket before replying.”
FAQ
Common questions.
How does the AI know how to answer my customers?+
You train it by uploading your FAQs, return policy, product descriptions, and any custom rules. The AI uses this as its knowledge base and answers in your brand's tone. You can update and refine it anytime.
What happens when the AI can't answer a ticket?+
If the AI isn't confident, it flags the ticket for a human agent rather than sending a wrong reply. You control the confidence threshold — set it higher for more automation or lower for more human oversight.
Does it work with multiple Shopify stores?+
Yes — the Scale plan supports multiple stores, each with their own AI configuration, policies, and product data. Perfect if you operate multiple brands.
Can I migrate from Gorgias or Zendesk?+
Yes. We offer a migration tool and white-glove onboarding on Growth and Scale plans to help you import ticket history and get your team set up quickly.
Is there a free trial?+
Yes — all plans include a 14-day free trial with no credit card required. You get full access to all features during the trial period.
Ready to transform your customer support?
Join hundreds of businesses already on the waitlist. Start your free 14-day trial today.
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